Shipping Policy

Shipping costs -

 + UK: FREE standard shipping on all orders over £50; 1st class delivery £3.99; 2nd class delivery £3.49; Guaranteed next working day £9.99

 + Europe: FREE for orders over £95GBP, £10.99 for orders £50-£94.99, £12.99 for orders under £50

 + International: Standard international shipping £19.99

We aim to ship all orders placed before 2pm (GMT) on the same day (excluding weekends). Orders placed after 2pm are dispatched on the next working day.

At Vintique Clothing we pride ourselves on ensuring the fastest, most reliable shipping possible by only using internationally recognised couriers, however, with using different couriers, particularly when it comes to international post, there can be unexpected delays that are out of our control.

We only ever send parcels to the exact address provided you. If you make a mistake with your address, please do let us know as soon as possible. We cannot promise anything, but we will try our absolute best to ensure the parcel gets posted to the correct address.

Please do note that we accept no liability for any parcels that are lost, misplaced or incorrectly delivered if the address information provided is incorrect, so please do ensure you enter the correct one the first time! Should the parcel be returned to us due to an address error, you not being in to receive the parcel (or failing to collect from your local post office), or for any other reason we will contact you and let you know that we will repost it to you, but we must add the relevant shipping fee onto the total cost. The 'relevant shipping fee' for all UK parcels is £4.99, regardless of whether free shipping was applied for the first delivery attempt or not. We will not under any circumstances refund an order which has failed to be delivered due to any of the aforementioned reasons.

We also do not accept liability for any international parcels which do not pass your country's customs clearance process or incur customs charges. Different countries' customs clearance processes cam differ in speed, strictness, fees, and other factors and these are completely out of our hands. This is a risk that you take when placing an online order from overseas.

All shipping time estimates are provided by the couriers. These are what they aim for in every possible situation, however please do understand that potential delays can occur, particularly at the minute due to the COVID-19 situation. These are, unfortunately, out of our control and we cannot issue any refunds for orders that are not delivered within the standard estimated timeframes.

We accept no liability for any missing orders if the tracking information for the parcel is showing the order as delivered to the provided address.

If you do have any questions, please feel free to email us at info@vintiqueclothing.co.uk.

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